Frequently Asked Questions
I want something different to what you have in your shop, do you customise?
Yes! In the first instance, please ask as it is likely we have made your request before. If not, we will see if we can help. Examples of modifications we have done before: Opening in the back of the coat for a harness, changing the lining material, changing the shape/length of the neckpiece, making the belly strap wider/narrower, adding velcro to the front strap, sourcing a specific colour/type of material, using supplied material, adding elastic leg straps, repairs and alterations post purchase... and more! Please note there may be a small charge for a modification depending on how much work is involved. This will be quoted at the time you order. We do also have other coloured material that may not be on the website - please ask.
Is there any way I can try the coats on my dog before purchasing, or get you to measure it for me for a made to measure coat?
We love helping you get a perfect fit for your dog! If you are local (we are based in Ngaruawahia), you are welcome to arrange a time to bring your dog to try on coats, or have us measure your dog and show you the available fabrics. We also attend markets around the Waikato and surrounding areas so keep an eye on our Facebook page or send us an email to see if we will be coming to your area soon.
My dog doesn't fit standard sized coats - can I order one made to measure?
Yes! There are many breeds and types of dogs who will fall outside our "standard" coat sizing. These include Pugs, Bulldogs (eg: English, French, American etc.), Boxers, Staffy's, Greyhounds, any dogs larger than 70cm back length, and dogs that are overweight for their size. You can supply your dogs measurements and then we can easily make a coat to fit. Choose the size range based on the back measurement and provide your dogs measurements where requested when adding to the cart.
What condition can I expect the recycled materials you use to be in?
We are passionate about reusing quality materials where possible to make our dog coats. This includes using recycled/second hand wool blankets for our wool coats. Occasionally we will also source second hand fabric or re-use garments. You can expect the materials used to be in good condition with no holes or major marks. Sometimes the blankets can appear quite fluffy - this actually means the blanket has had a quiet life and is still nice and thick. We will only use materials which we think are in suitable condition and will reflect the price of our products and expectation of our customers. However, it is possible for us to miss imperfections in the materials. If you receive an item and are not happy with it, please get in touch within 7 days of receiving it and we will come to a solution for you.
What are your payment methods and policies?
You can purchase items online and pay by credit or debit card through Paypal. You do not need a Paypal account as you can process your order as a "guest". Alternatively you can select manual payment and pay by direct deposit. At markets we accept cash or Eftpos. We can also send an invoice with bank deposit details or card payment options.
Payment is required within 2 business days of order. We will not begin your order and you will remain at the back of the queue until payment is received. If you have ordered a wool coat, unpaid orders may be cancelled after 7 days. This is because our materials are limited and we cannot hold them.
Do you sell your products at wholesale for retail customers?
At this stage we do not sell our products to retailers. Our items are priced affordably, while still taking into account the considerable time that goes into designing and making handmade items. Because we are a very small team, we are always busy fulfilling orders and making stock for markets and our website, so we do not have time to make our products to sell at wholesale. We appreciate your interest in our products, and maybe one day in the future we will be able to grow our team and have our products in stores!