I ordered a made to measure coat but it doesn't fit my dog, what can I do? See our Returns & Shipping page.
I want something different to what you have in your shop, do you customise? *** 2023 - We currently have very limited capacity for custom made items. Please do not be offended if we are unable to accommodate your request.*** Yes! In the first instance, please ask as it is likely we have made your request before. If not, we will see if we can help. Examples of modifications we have done before: Slit in the back of the coat for a harness, changing the lining material, changing the shape/length of the neckpiece, making the belly strap wider/narrower, adding velcro to the front strap, sourcing a specific colour/type of material, using supplied material, adding elastic leg straps, repairs and alterations post purchase... and more! Please note there may be a small charge for a modification depending on how much work is involved. This will be quoted at the time you order. We do also have other coloured material that may not be on the website - please ask.
Is there any way I can try the coats on my dog before purchasing, or get you to measure it for me for a made to measure coat? ***2023 - We currently have very limited capacity for custom made items. Please do not be offended if we are unable to accommodate your request.*** We love helping you get a perfect fit for your dog! If you are local (we are based in Ngaruawahia), you are welcome to arrange a time to bring your dog to try on coats, or have us measure your dog and show you the available fabrics. We also attend markets around the Waikato and surrounding areas so keep an eye on our Facebook page or send us an email to see if we will be coming to your area soon.
My dog doesn't fit standard sized coats - can I order one made to measure? ***2023 - We currently have very limited capacity for custom made items. Please do not be offended if we are unable to accommodate your request.*** Yes! There are many breeds and types of dogs who will fall outside our "standard" coat sizing. These include Pugs, Bulldogs (eg: English, French, American etc.), Boxers, Staffy's, Greyhounds, any dogs larger than 70cm back length, and dogs that are overweight for their size. You can supply your dogs measurements and then we can easily make a coat to fit. Email us with your dogs measurements, required style, colour etc and we can see what we can do to help!
What condition can I expect the recycled materials you use to be in? We are passionate about reusing quality materials where possible to make our dog coats - read more about sustainability here. This includes using recycled/second hand wool blankets for our wool coats. Occasionally we will also source second hand fabric or re-use garments. You can expect the materials used to be in good condition with no holes or major marks. Sometimes the blankets can appear quite fluffy - this actually means the blanket has had a quiet life and is still nice and thick. We will only use materials which we think are in suitable condition and will reflect the price of our products and expectation of our customers. However, it is possible for us to miss imperfections in the materials. If you receive an item and are not happy with it, please get in touch within 7 days of receiving it and we will come to a solution for you.
What are your payment methods and policies? You can purchase items online and pay by credit or debit card through Paypal. You do not need a Paypal account as you can process your order as a "guest". Alternatively you can make a manual payment via online banking. We also accept AfterPay.
How do I care for my dog coats? Wool Coats: can be machine washed on a cold, gentle (preferably dedicated wool) cycle. Always dry flat in shade. Do not tumble dry or wash on a hot cycle. Fleece coats and PJ's: can be cared for like any fleece garment. Machine wash, and do not tumble dry. Raincoats: we do not recommend machine washing our raincoats as this can cause the waterproof treatment to degrade. You can wash by hand or spot clean, then hang or lay flat to dry. Avoid using harsh detergent as this will degrade the water repellent coating. You can re-proof the raincoat using any product that is recommended for waterproof canvas. Drying Coats: 100% cotton fabric can be machine washed on a cold setting. Ensure you fasten the velcro strap to prevent damage to the fabric and also to prevent the velcro filling up with hair and lint. Do not tumble dry. Loop pile can come loose due to the nature of the fabric and its intended use. Trim loose threads off with scissors.
Do you sell your products at wholesale for retail customers? At this stage we do not sell our products to retailers. We appreciate your interest in our products, and maybe one day in the future we will be able to have our products in stores!